Support Services

Keltec support services can be relied on to look at the whole business picture and provide exactly the right kind of services, account management and 24x7 support for your needs.

Keltec support services offer you:

• Contract consolidation: manage all of your infrastructure and software support needs through a single agreement with the flexibility to look at both vendor and alternative support options.
• 24x7 UK service desk: a single number for all call logging requirements in the UK with event monitoring and management through to delivery partners ensuring service level agreements are achieved.
• Multi-vendor software support: our technology expertise enables Keltec to provide a rapid response for the majority of 1st-3rd line support requests with escalations back to vendor if required.
• Service account management: your dedicated Keltec resource will hold regular meetings to review business changes, future plans, regulatory and compliance issues. Your account manager will also keep you updated on new services to ensure that you have the right IT support for your business.  
• Contract renewals portal: our secure customer portal enables customers to view and manage all support contracts and renewal activity.

Keltec provides you with quality system support services that deliver less administration, lower cost of service delivery and a quality service that meets your expectations.

Call Keltec on 0121 308 6100 to discuss your needs with our managed & support services team.