Multi–Vendor Hardware Maintenance

Managing a multi–vendor, multi–technology infrastructure can cause many challenges, namely multiple suppliers, multiple service contracts and differing levels of service. Operationally, the challenges are the varying processes required to log support calls with all vendors having different processes.

Keltec’s multi–vendor hardware support service helps our customers reduce cost and complexity with a single contract and single point of contact. By delivering support that focuses on your business requirement and not your technology stack, Keltec can help you to consolidate your support agreements through defined vendor management processes, providing you with peace of mind that the solution will be right for you.

Keltec’s Service Desk will provide you with a single point of contact for all call logging, with full event monitoring & management, with dedicated Service Delivery Management to progress calls through to resolution with effective escalation routes, if required. Keltec will also provide a dedicated account team for service reviews and contract administration, to ensure that your processes for contract management are simplified and efficient.

To find out how Keltec can help you with consolidation and reducing cost, please call on 01344 306 700 to speak with one of our Sales specialists.