Service Desk

As the gateway to the complete service solution, your Service desk shapes the perception of service quality and must focus entirely on the end user experience.

Keltec provides a single point of contact for logging all service calls 24x7. The service management call desk is the focal point for all customer calls, management and tracking of assets and contract specific information.

Service Desk
We have a strong track record in supporting our customers, having built up a relationship with a wide network of contacts, enabling us to take on the role of a trusted partner and supplier.

Our Support desk service provides:

  • Service call receipt and logging.
  • Contract validation.
  • Service call prioritisation.
  • Call management and escalation.
  • Technical vetting.
  • Operating system and application support.
  • Monthly reporting detailing the incidents logged.

All service calls are logged and technically vetted by the service desk. Anything not resolved immediately is managed out to the appropriate service delivery partner on the customer’s behalf. Calls are monitored and their status updated hourly, directly with the customer.

Call Keltec on 01344 306700 to discuss your resourcing needs, or email us today.