Helpdesk Service

Keltec’s Helpdesk Service focuses on enhancing the user experience. The service focuses on delivering “first call fix” solutions through advice and help from our team of technical experts. From dedicated to shared solutions based upon anticipated call volume, Keltec can provide flexible, cost effective solutions.

The Keltec Helpdesk can deliver:

  • 1st to 3rd line technical support services to cover all key products and applications.
  • Guaranteed incident resolution against agreed SLA’s.
  • Change & problem management.
  • Regular call reporting and analysis.
  • Proactive services to drive down call volumes.
  • Flexible 24x7 services.

To find out how Keltec’s Helpdesk services can improve your user experience cost effectively, please call one of our Sales Specialists on 01344 306 700